Help Centre / Billing & Account
Wallet holds for backorders on Dot.st
Why Dropcatch places holds on your shared Dot.st wallet and when funds are released.
Why holds exist:
When you authorize a max bid, we reserve up to that amount so payment can complete immediately if you win. Without a hold, a win could fail for insufficient funds.
Where to view holds:
Sign in to Dot.st and open Billing. Holds appear alongside spendable balance. Your backorder detail page on Dropcatch.st may also summarize the linked hold.
When holds release:
If the catch fails, you lose an auction, or your backorder is cancelled in a permitted state, the hold returns to spendable wallet balance. Timing may take a short processing window.
Avoid declined settlements:
Before drop time, do not spend down wallet balance below active holds. Enable auto top-up on Dot.st if you run many backorders.
Holds are not charges:
A hold is not an extra fee on top of your bid. You pay only if you win at the final settlement amount.
If a hold looks stuck after the backorder clearly ended, open dot.st/support with the domain name and approximate drop date.